Service Quality Officer
Job Description
Responsible in monitoring calls performed by the call center agents to ensure that quality standards are being met and conduct audit for call centre processes. Ensure agents are comply with the company rules and regulations.
• Bachelor degree from any major with min. GPA 3.00
• Experienced as call centre in banking Industry or previous call center quality monitoring experience is a plus.
• Demonstrated ability to work well in a team environment
• Detail oriented, good analytical and duduk kasus solving skill
• Intermediate level of computer knowledge (Word and Excel)
• Good to advance English skill
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